One of our nurses (Rose) did some homework to find out how to obtain replacement injectors due to the recent recall. Please see below:
Parents are being asked to call Stericycle to receive a code number which can then be brought to the pharmacy to exchange their Epipens.
However, one of our patients said the Stericycle phone number is automated and the wait time is impossible. (I called it myself and she is right. I could not get through) and another one of our parents went to the pharmacy and the pharmacist did not know what to do for her.
I then called the Mylan Customer Relations line to see what the wait time would be, identified myself as a nurse from MGH, and was immediately connected to Zach, a rep there. I hope parents will be connected directly the way I was. Zach said parents need to provide the following to Stericycle, the company managing the recall:
Lot# and NDC number.
Stericycle will take this info, provide an email voucher with instructions on how to return to product for an exchange. Mylan wants the product returned so they can check the devices. I was assured by the rep that we have had no issues in the US. Parents are anxious about the turnaround time, given that the school nurses are calling everybody with recalled Epipens.